I Found You in the Crowd AI · Refund Policy
How to request help with a video-pack payment or a failed generation.
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Video-pack purchases
Video packs are one-time purchases. Please check the selected pack and amount before paying. Your account records your purchases and remaining video allowance.
Failed generations
A confirmed generation failure restores the video allowance used for that attempt. This is a return of a generation allowance, not an automatic cash refund. A queued task or a temporary status error does not by itself mean the generation failed.
Payment refund requests
For a duplicate charge, an unused purchase or a delivery problem, contact support@ifoundyouinthecrowdai.com. Include your account email, order number and a description of the issue so we can locate the payment.
Review and resolution
Payment refund requests are reviewed case by case, as described in our Terms of Service. We will check the payment and generation records and reply with the outcome or any information needed. If a payment refund is approved, it is processed through the payment provider; the time it takes to appear depends on the provider and your bank. This policy does not promise an automatic cash refund for every generated result.
Related information
Terms of Service · Pricing · support@ifoundyouinthecrowdai.com